Shipping Information — TecMarx

Shipping Address

Each order can be shipped to one address only, as specified at checkout.
If you wish to ship products to multiple addresses, please place separate orders for each address.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking ID.
Use this tracking ID to check the status of your shipment.

How to Track

Click on the tracking link provided in your email and enter your Order ID to view the estimated delivery time and live shipping status.
(Tracking becomes active once your product is dispatched.)

Order Invoice

Every order is shipped along with an official TecMarx invoice, also sent to your registered email ID.

GST Information

Please note:

• GST invoices are available only for B2B (corporate) orders on the TecMarx website.

• B2C customers are not eligible for GST invoices.

Kindly consider this before making your purchase. TecMarx is not responsible for any misinterpretation or misuse of this policy.

Delivery Timeline

We aim to ship all orders within 2 working days from the date of purchase.
However, during festivals, sales, or unavoidable circumstances, dispatch may take up to 3 or more working days.

Once dispatched, your order should reach you within 5–7 business days.
There is no need to worry in case of minor delays — we strive to deliver as quickly as possible.

Payment Options

You can complete your purchase using:

• Cash on Delivery (COD)

• Prepaid payment methods

Please note:
COD is not available for all pin codes.
Check availability by entering your pin code during checkout and selecting ‘Check Cash On Delivery Availability’.

Prepaid payments may offer exclusive discounts and priority shipping.

Order Cancellation

To cancel your order before it has been dispatched:

• Call our customer care: +91 888 211 5136, or

• Use the My Account section after logging in.

Delayed Delivery

If your order does not arrive within the expected time frame, you may choose to cancel it.
The full amount will be refunded within 14 days.

If the order is cancelled before shipping, the refund will be processed within 7–10 business days.

TecMarx is not responsible for bank-related delays or delays caused by national holidays or natural calamities.

Return & Replacement Policy

Return Policy

TecMarx does not offer returns once a product is delivered and opened by the customer.

Replacement for Technical Issues

If your product shows a technical issue:

• Raise a replacement request within 7 days of delivery.

• A replacement will be sent after physical examination.

• If no issue is found, the same unit will be returned to you.

Replacements Within Warranty

If a request is raised after 7 days but within the warranty period:

• The product will be replaced with an equivalent condition unit after testing.

• If the same color/variant is out of stock, an alternate product of equivalent value will be provided.

• Warranty continuation will follow the original purchase date.

Damaged / Wrong Product / Missing Accessories

If your order arrives:

• Damaged

• Incorrect

• Missing accessories

Please raise a complaint within 24 business hours of delivery.

Contact us via:

• Email: contact@tecmarx.com

• Phone: +91 888 211 5136

We will require your Order ID and clear images of the issue to process a replacement or refund.

Important Notices

Tampered Packaging

If the packaging appears tampered with or damaged at delivery, please refuse to accept the order.

Wrong Product Policy

If the delivered product is completely different from what you ordered, it will be considered a wrong product.

Refunds or replacements will not be provided for defect-free products based on:

• Look & feel

• Minor shade differences

• Color variations

• Sound quality preferences